الشحن والإرجاع
Shipping Policy
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
International Delivery cost will be calculated at checkout based on your order’s weight and your delivery address. You can also provide us with your order quantity and address for checking delivery cost before placing bulk order.
Delivery to Asian countries
For deliveries within Asian countries, all products will be sent out by FedEx/UPS/DHL/SF express etc..
Delivery times vary, but parcels are normally delivered within 7-10 working days
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Delivery to the rest of the world
Delivery times vary but parcels are normally delivered within 7-25 working days. (Air freight can deliver your goods in a matter of a few days , while sea freight will often require 4-6 weeks.)
You will receive an email confirming when your order has been dispatched, which will contain a tracking link.
Except for DDP shipping,,other international shipping charges DO NOT INCLUDE any applicable import taxes, customs duties and fees that are due upon entry into the destination country.
Duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country.
Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
Returns and Exchange
If, for any reason, You are not completely satisfied with a purchase,we invite You to review our policy on refunds and returns below：
International returns
Customers are responsible for import taxes, customs duties and fees that are due upon entry into China. Customs policies vary widely from country to country. Please contact your local customs office for more information. We do not offer free returns on international orders.
Items that cannot be returned
We do not offer refunds on:
Personalised or made-to-order Products cannot be returned or a refund paid.
Items without tags intact, used, worn or not in a saleable condition.
Items without proof of purchase – packing slip or confirmation email.
Huasifei items bought from other retailers.
Exchanges
We offer exchange within 365 days of your purchase, if 365 days have passed since your purchase, you will not be offered exchange of any kind.
We only replace items if they are defective or damaged.
If you receive a faulty or damaged item, you can return this to us for a replacement or a refund.
If a fault develops outside of the 365 day return period, email us at huasifei@huasifei.com before you return the item so we can discuss the fault with you and agree the best way forward.
Cancelling your order
You have the right to cancel your contract with us and return your items by air within 7 calendar days from the day after the date you received your order. Read further details here.
Your custom made order/personalized items are not affected by our returns policy.
Amending an order
We are sometimes able to amend contact details, delivery address or cancel items from and order. Please contact our sales team as soon as possible after placing your order and we will do our best to help. (Note: customer service is available Monday – Friday 09:00 – 19:00)
When to expect your refund
Returned items will be refunded within 3 working days, however in the event of a delay in receiving the parcel, please allow a maximum of 30 days. Please note, this does not include your bank’s processing time.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Refunds will be credited to your original method of payment.. If your card expires before we process your refund, please contact Customer Service with your order number, postcode and new card details.
If you’ve done all of this and you still have not received your refund yet, please contact us at huasifei@huasifei.com